Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally it explores how effective management of conflict can result in positive outcomes in the workplace.
Approved by CPD & Institute of Hospitality – Duration 45 mins* – 35.00
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This course covers what you need to know about the Control of Substances Hazardous to Health. It’s aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people.
Approved by IIRSM & Institute of Hospitality – Duration 125 mins* – £35.00
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This course explores the risk to workers caused by the Covid-19 virus and covers actions that can be taken by employers and employees to protect themselves and each other as they return to work. The content of this course is based on the latest information from the UK government and the NHS.
Approved by CPD – Duration 30 mins* – £35.00
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This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.
Approved by CPD – Duration 75 mins* – £35.00
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Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.
Approved by CPD – Duration 25 mins* – £35.00
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When people have good mental health, they are more likely to fulfil their potential. That means they enjoy work and cope easily with work situations. They have a happy family life and good social relationships. This course covers the steps that organisations should consider when developing and implementing a comprehensive workplace Mental Health Policy.
Approved by CPD – Duration 20 mins* – £35.00
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This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.
Approved by CPD – Duration 45 mins* – £35.00
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This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.
Approved by CPD & ILM – Duration 30 mins* – £35.00
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This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.
Approved by CPD – Duration 45 mins* – £35.00
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This course is aimed at users of display screen equipment, or DSE as it’s often called. DSE is a term that covers a wide range of equipment. If DSE equipment like this is not set up correctly, users are at increased risk from certain disorders. As an employee, you share the responsibility to keep people safe at work. That means undergoing relevant training and ensuring that rules are followed.
Approved by IIRSM & CPD – Duration 50 mins* – £35.00
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