Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Approved by CPD – Duration 75 mins* – £35.00

Why Video Training?

Presented by an expert in the field of Customer Service, our video training gives you everything you need to keep your business legal, your employees safe and your bottom line in the black. Interactive online training goes at precisely the pace required by each individual.

It provides an opportunity to go over the learning content as often as required so every employee gets the optimum learning experience that’ll be retained and applied to keep your business safe and compliant. At a fraction of the cost and fraction of management time than you’d expect, online Customer Service video training has the added bonus of a minimal loss of productivity because it’s really efficient and flexible.

More Online Video Training

Noise Awareness Training Course

Noise Awareness

This course will show you how dangerous noise can be in the workplace, and the main safety issues you should be aware of. It will take you through some of the simple science, the main laws that apply and introduce you to noise level limits. It also covers some of the specific health risks and how to avoid them by producing risk assessments, action plans and through the provision of appropriate Personal Protective Equipment.

Approved by IIRSM & CPD – Duration 55 mins* – £35.00

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Asbestos Awareness for Architects and Designers Training Course

Asbestos Awareness for Architects and Designers

As well as informing you about the risks of working with asbestos, the course will deliver a lot more information about: Recognising asbestos, where it’s used, minimising the risks and the legislation about working with asbestos. This course is a variation on the Asbestos Awareness course that contains specific information for designers and architects.

Approved by IATP & CPD – Duration 75 mins* – £35.00

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Anti-Money Laundering Training Course

Anti-Money Laundering

This course covers the essential facts about money-laundering, along with the relevant legal aspects and how companies can set up systems and policies to detect and deal with what is a major criminal problem, worldwide.

Approved by CPD & Institute of Hospitality – Duration 50 mins* – £35.00

 

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Level 2 Food Safety – Manufacturing Training Course

Level 2 Food Safety – Manufacturing

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 2 course is about minimising the level of potential hazards in a food manufacturing setting.

Approved by CPD, Gatehouse Awards, Institute of Hospitality & IIRSM – Duration 75 mins* – £25.00

 

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Preparing for a Job Interview Training Course

Preparing for a Job Interview

Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions.

Approved by CPD – Duration 20 mins* – £35.00

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Presentation Skills Training Course

Presentation Skills

Giving a successful presentation can be one of the hardest parts of many people’s jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

Approved by CPD – Duration 55 mins* – £35.00

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Twitter for Business Training Course

Twitter for Business

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.

Approved by CPD – Duration 55 mins* – £90.00

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Lockdown Procedure in Schools Training Course

Lockdown Procedure in Schools

This course will start by introducing the learning outcomes and role of the lockdown officer, then discuss some of the likely reasons for a lockdown, go over some of the steps you can take to prepare your school for lockdown as well as what to do in the event of a lockdown taking place.

Approved by CPD – Duration 60 mins* – £35.00

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Control of Substances Hazardous to Health (COSHH) Training Course

Control of Substances Hazardous to Health (COSHH)

This course covers what you need to know about the Control of Substances Hazardous to Health. It’s aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people.

Approved by IIRSM & Institute of Hospitality – Duration 125 mins* – £35.00

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Working Within the Private Security Industry Training Course

Working Within the Private Security Industry

This course is an introduction to the private security industry, and the main services it covers. It discusses the body which regulates the industry, highlights the standards of behaviour expected from security operatives, and the law as it relates to the industry. It includes an in-depth look at health and safety issues, the concept of duty of care and examines a range of emergency situations which security operatives might be involved with. The course also covers communication skills, including tips for effective radio communication and instructions on how to use the phonetic alphabet.

Approved by CPD & IIRSM – Duration 90 mins* – £35.00

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