Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Approved by CPD – Duration 75 mins* – £35.00

Why Video Training?

Presented by an expert in the field of Customer Service, our video training gives you everything you need to keep your business legal, your employees safe and your bottom line in the black. Interactive online training goes at precisely the pace required by each individual.

It provides an opportunity to go over the learning content as often as required so every employee gets the optimum learning experience that’ll be retained and applied to keep your business safe and compliant. At a fraction of the cost and fraction of management time than you’d expect, online Customer Service video training has the added bonus of a minimal loss of productivity because it’s really efficient and flexible.

More Online Video Training

Level 1 Food Safety – Catering Training Course

Level 1 Food Safety – Catering

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 1 course is about minimising the level of potential hazards in a food catering setting.

Approved by CPD, Gatehouse Awards, Institute of Hospitality & IIRSM – Duration 50 mins* – £15.00

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Noise Awareness Training Course

Noise Awareness

This course will show you how dangerous noise can be in the workplace, and the main safety issues you should be aware of. It will take you through some of the simple science, the main laws that apply and introduce you to noise level limits. It also covers some of the specific health risks and how to avoid them by producing risk assessments, action plans and through the provision of appropriate Personal Protective Equipment.

Approved by IIRSM & CPD – Duration 55 mins* – £35.00

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Basic Fire Safety Awareness for Care Homes Training Course

Basic Fire Safety Awareness for Care Homes

This course explains, in brief, why fires occur and what actions you must take to help prevent them starting and the actions you must take when they do. By completing this course you will be making your workplace a safer environment. This course is a variation on the Basic Fire Awareness course that contains information that is specific to employees of care and residential homes.

Approved by CPD, Gatehouse Awards & IIRSM – Duration 60 mins* – £25.00

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Safeguarding Children Training Course

Safeguarding Children

Safeguarding is a term that describes the work and processes undertaken to minimise and manage the risks involved to vulnerable children. During this training video you will hear many facts, figures and details surrounding the risk to children, the types of abuse suffered, how to recognise the signs of abuse and key safeguarding legislations put in place to minimise the abuse of children.

Approved by CPD – Duration 75 mins* – £35.00

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Twitter for Business Training Course

Twitter for Business

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.

Approved by CPD – Duration 55 mins* – £90.00

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Online Courses

Did you know we also offer a whole suite of Online courses covering a wide range of subjects – please see an example listed below:
Manual Handling
Asbestos Awareness
Abrasive Wheels
Banksman
Fire Marshall
Level 1 Award leading to CSCS Card
Working at Height
Working in confined spaces
From only £35+Vat per course and available for you to do in your own time at home or work
Call us on 0800 999 3990 for more information
Effective Delegation Training Course

Effective Delegation

This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more…

Approved by CPD – Duration 110 mins* – £35.00

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Level 1 Food Safety – Manufacturing Training Course

Level 1 Food Safety – Manufacturing

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 1 course is about minimising the level of potential hazards in a food manufacturing setting.

Approved by CPD, Gatehouse Awards, Institute of Hospitality & IIRSM – Duration 50 mins* – £15.00

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Leadership Skills Training Course

Leadership Skills

A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

Approved by CPD & ILM – Duration 90 mins* – £35.00

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Search Engine Optimisation for Business Training Course

Search Engine Optimisation for Business

This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we’ll explore search engine optimisation ‘SEO’ and how you can use this to drive traffic to your website.

Approved by CPD – Duration 80 mins* – £149.00

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