Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Approved by CPD – Duration 75 mins* – £35.00

Why Video Training?

Presented by an expert in the field of Customer Service, our video training gives you everything you need to keep your business legal, your employees safe and your bottom line in the black. Interactive online training goes at precisely the pace required by each individual.

It provides an opportunity to go over the learning content as often as required so every employee gets the optimum learning experience that’ll be retained and applied to keep your business safe and compliant. At a fraction of the cost and fraction of management time than you’d expect, online Customer Service video training has the added bonus of a minimal loss of productivity because it’s really efficient and flexible.

More Online Video Training

Twitter for Business Training Course

Twitter for Business

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.

Approved by CPD – Duration 55 mins* – £90.00

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Project Management Training Course

Project Management

This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.

Approved by CPD – Duration 90 mins* – £35.00

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Managing Sickness and Absence Training Course

Managing Sickness and Absence

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

Approved by CPD – Duration 30 mins* – £35.00

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Introduction to Risk Assessment Training Course

Introduction to Risk Assessment

At the end of this course, candidates will have an understanding of what a risk assessment is and how to complete one. To achieve this the course will define important terms, provide some basic background information to explain how important risk assessments are and discuss some of the legislation that applies. It will then go on to provide practical advice on how to identify hazards and analyse risk before finishing off by explaining the responsibilities of both employers and employees with regards to risk assessment.

Approved by IIRSM & CPD – Duration 90 mins* – £35.00

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Basic Legionella Management Training Course

Basic Legionella Management

This course explains the background to Legionella, the potential risks associated with water systems and how these can be prevented or controlled. It helps you to understand the risk that Legionella poses and helps you develop the systems and working practices you need to stay ahead. It gives you enough knowledge to get a Legionella control programme off the ground yourself – or make confident, informed choices when commissioning others to take this on for you.

Approved by CPD, Gatehouse Awards & IIRSM – Duration 75 mins* – £65.00

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Sales Skills Training Course

Sales Skills

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

Approved by CPD – Duration 120 mins* – £35.00

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Workplace Health and Safety Training Course

Workplace Health and Safety

At the end of this course you will have an understanding of health and safety legislation and you’ll be able to list common causes of accidents. You’ll also be able to understand good practice in relation to electricity and describe the use of safe manual handling techniques as well as be able to describe good practice associated with COSHH regulations, be able to describe your action in the event of a fire and also you will know how to deal with an accident.

Approved by IIRSM & CPD – Duration 45 mins* – £35.00

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Sexual Harassment in the Workplace Training Course

Sexual Harassment in the Workplace

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

Approved by CPD – Duration 55 mins* – £35.00

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Conflict Resolution in the Workplace Training Course

Conflict Resolution in the Workplace

Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally it explores how effective management of conflict can result in positive outcomes in the workplace.

Approved by CPD & Institute of Hospitality – Duration 45 mins* – 35.00

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Working at Height Training Course

Working at Height

This course is aimed at anyone who undertakes work at height, or who employs people who regularly work at height. It covers what constitutes work at height, the safety issues, and how to assess and reduce some of the risks. Important note: Please note that this is an awareness course only, if your duties include working at height you will also need further practical training, you can get in touch with us to arrange this.

Approved by CPD, Gatehouse Awards & IIRSM – Duration 105 mins* – £35.00

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