Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Approved by CPD – Duration 75 mins* – £35.00

Why Video Training?

Presented by an expert in the field of Customer Service, our video training gives you everything you need to keep your business legal, your employees safe and your bottom line in the black. Interactive online training goes at precisely the pace required by each individual.

It provides an opportunity to go over the learning content as often as required so every employee gets the optimum learning experience that’ll be retained and applied to keep your business safe and compliant. At a fraction of the cost and fraction of management time than you’d expect, online Customer Service video training has the added bonus of a minimal loss of productivity because it’s really efficient and flexible.

More Online Video Training

Anti-Money Laundering Training Course

Anti-Money Laundering

This course covers the essential facts about money-laundering, along with the relevant legal aspects and how companies can set up systems and policies to detect and deal with what is a major criminal problem, worldwide.

Approved by CPD & Institute of Hospitality – Duration 50 mins* – £35.00

 

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Fire Marshal Training Course

Fire Marshal

The main outcome of this training course is to provide you with the knowledge to carry out the functions of a fire marshal. – Please note, this course also contains all of the content in the Basic Fire Awareness and Fire Extinguisher courses.

Approved by CPD, Gatehouse Awards, Institute of Hospitality & IIRSM – Duration 220 mins* – £35.00

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Preparation for the CITB Health, Safety and Environment Test Training Course

Preparation for the CITB Health, Safety and Environment Test

This course is for candidates who have completed their Level 1 Health and Safety in a Construction Environment course and want to prepare for the touch screen test. The course reviews the key learning objectives of the Level 1 course and concludes with a 50 question test that has been produced in the style of the touch screen test.

Approved by CPD – Duration 120 mins* – £35.00

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Supervising Mental Health at Work

This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace.

Approved by CPD – Duration 25 mins* – £35.00

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Display Screen Equipment Awareness Training Course

Display Screen Equipment Awareness

This course is aimed at users of display screen equipment, or DSE as it’s often called. DSE is a term that covers a wide range of equipment. If DSE equipment like this is not set up correctly, users are at increased risk from certain disorders. As an employee, you share the responsibility to keep people safe at work. That means undergoing relevant training and ensuring that rules are followed.

Approved by IIRSM & CPD – Duration 50 mins* – £35.00

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Control of Substances Hazardous to Health (COSHH) Training Course

Control of Substances Hazardous to Health (COSHH)

This course covers what you need to know about the Control of Substances Hazardous to Health. It’s aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people.

Approved by IIRSM & Institute of Hospitality – Duration 125 mins* – £35.00

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Introduction to Personal Safety for Lone Workers Training Course

Introduction to Personal Safety for Lone Workers

This course acts as an introduction to personal safety for lone workers and applies to those that work alone within business premises, mobile workers and homeworkers. It covers the legal responsibilities of both employers and employees, some of the common security precautions that can be implemented, practical steps you can take to avoid conflict in lone worker situations and other elements that can contribute to lone worker safety.

Approved by IIRSM & IOSH – Duration 45 mins* – £35.00

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Anti Harassment and Bullying Training Course

Anti Harassment and Bullying

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Approved by CPD – Duration 35 mins* – £35.00

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Level 1 Food Safety – Manufacturing Training Course

Level 1 Food Safety – Manufacturing

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 1 course is about minimising the level of potential hazards in a food manufacturing setting.

Approved by CPD, Gatehouse Awards, Institute of Hospitality & IIRSM – Duration 50 mins* – £15.00

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Electrical Safety Training Course

Electrical Safety

This course will start by covering the many benefits electricity brings to society, as well as its key components voltage, current and resistance. It will explain the two main types of electricity, cover UK accident and death statistics, and describe a simple way of remembering the electrical hazards. It then goes on to provide basic instructions about how you could safely help someone you suspect has received an electric shock.

Approved by IIRSM – Duration 45 mins* – £35.00

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