Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Approved by CPD – Duration 75 mins* – £35.00

Why Video Training?

Presented by an expert in the field of Customer Service, our video training gives you everything you need to keep your business legal, your employees safe and your bottom line in the black. Interactive online training goes at precisely the pace required by each individual.

It provides an opportunity to go over the learning content as often as required so every employee gets the optimum learning experience that’ll be retained and applied to keep your business safe and compliant. At a fraction of the cost and fraction of management time than you’d expect, online Customer Service video training has the added bonus of a minimal loss of productivity because it’s really efficient and flexible.

More Online Video Training

Facebook for Business Training Course

Facebook for Business

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity.

Approved by CPD – Duration 80 mins* – £90.00

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Workplace Health and Safety Training Course

Workplace Health and Safety

At the end of this course you will have an understanding of health and safety legislation and you’ll be able to list common causes of accidents. You’ll also be able to understand good practice in relation to electricity and describe the use of safe manual handling techniques as well as be able to describe good practice associated with COSHH regulations, be able to describe your action in the event of a fire and also you will know how to deal with an accident.

Approved by IIRSM & CPD – Duration 45 mins* – £35.00

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ADHD Awareness Training Course

ADHD Awareness

ADHD is a chronic condition that creates a range of persistent symptoms such as difficulty sustaining attention, hyperactivity and impulsive behaviour. The course covers the definitions of ADHD, the different types of ADHD and how to recognise some key signs and symptoms. It’ll also talk about how ADHD is diagnosed and treated, and offer some useful information about how to live with ADHD.

Approved by CPD – Duration 45 mins* – £35.00

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Working at Height Training Course

Working at Height

This course is aimed at anyone who undertakes work at height, or who employs people who regularly work at height. It covers what constitutes work at height, the safety issues, and how to assess and reduce some of the risks. Important note: Please note that this is an awareness course only, if your duties include working at height you will also need further practical training, you can get in touch with us to arrange this.

Approved by CPD, Gatehouse Awards & IIRSM – Duration 105 mins* – £35.00

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Level 2 Food Safety – Retail

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 2 course is about minimising the level of potential hazards in a food retail setting.

Approved by CPD, Gatehouse Awards, Institute of Hospitality & IIRSM – Duration 75 mins* – £25.00

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Level 1 Food Safety – Catering Training Course

Level 1 Food Safety – Catering

Food safety combines a number of practices to reduce health hazards. These include premises hygiene, personal hygiene, risk control, pest control and waste management. This level 1 course is about minimising the level of potential hazards in a food catering setting.

Approved by CPD, Gatehouse Awards, Institute of Hospitality & IIRSM – Duration 50 mins* – £15.00

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Sexual Harassment in the Workplace Training Course

Sexual Harassment in the Workplace

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

Approved by CPD – Duration 55 mins* – £35.00

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Safeguarding Adults Training Course

Safeguarding Adults

This course is aimed at anyone who has a duty of care for, or comes into contact with, adults in need of care and support, either as a paid professional or a volunteer. You and the organisation you work for must take appropriate measures for the protection of adults in your care, while still ensuring they are supported and empowered. This course can bring you one step closer to being able to do this.

Approved by CPD – Duration 75 mins* – £35.00

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Online Courses

Did you know we also offer a whole suite of Online courses covering a wide range of subjects – please see an example listed below:
Manual Handling
Asbestos Awareness
Abrasive Wheels
Banksman
Fire Marshall
Level 1 Award leading to CSCS Card
Working at Height
Working in confined spaces
From only £35+Vat per course and available for you to do in your own time at home or work
Call us on 0800 999 3990 for more information
Working Within the Private Security Industry Training Course

Working Within the Private Security Industry

This course is an introduction to the private security industry, and the main services it covers. It discusses the body which regulates the industry, highlights the standards of behaviour expected from security operatives, and the law as it relates to the industry. It includes an in-depth look at health and safety issues, the concept of duty of care and examines a range of emergency situations which security operatives might be involved with. The course also covers communication skills, including tips for effective radio communication and instructions on how to use the phonetic alphabet.

Approved by CPD & IIRSM – Duration 90 mins* – £35.00

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