Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Approved by CPD – Duration 75 mins* – £35.00

Why Video Training?

Presented by an expert in the field of Customer Service, our video training gives you everything you need to keep your business legal, your employees safe and your bottom line in the black. Interactive online training goes at precisely the pace required by each individual.

It provides an opportunity to go over the learning content as often as required so every employee gets the optimum learning experience that’ll be retained and applied to keep your business safe and compliant. At a fraction of the cost and fraction of management time than you’d expect, online Customer Service video training has the added bonus of a minimal loss of productivity because it’s really efficient and flexible.

More Online Video Training

Lockdown Procedure in Schools Training Course

Lockdown Procedure in Schools

This course will start by introducing the learning outcomes and role of the lockdown officer, then discuss some of the likely reasons for a lockdown, go over some of the steps you can take to prepare your school for lockdown as well as what to do in the event of a lockdown taking place.

Approved by CPD – Duration 60 mins* – £35.00

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LinkedIn for Business Training Course

LinkedIn for Business

LinkedIn is a very valuable tool to find the key decision makers within certain companies. It’s used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.

Approved by CPD – Duration 45 mins* – £90.00

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Anti Harassment and Bullying Training Course

Anti Harassment and Bullying

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Approved by CPD – Duration 35 mins* – £35.00

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Alcohol Personal Licence Holder Training Course

Alcohol Personal Licence Holder

This course is intended to provide you with the knowledge you need to complete the test to become a personal licence holder. It covers all the major topics relating to UK licensing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

Approved by Laser Awards, CPD & Institute of Hospitality – Duration 90 mins* – £125.00

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Emergency First Aid at Work – Online Annual Refresher Training Course

Emergency First Aid at Work – Online Annual Refresher

This Emergency First Aid Refresher course will highlight some of the most common situations that you might come across and the actions that you can take to help.

Approved by IIRSM, Institute of Hospitality & CPD – Duration 150 mins* – £35.00

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Electrical Safety Training Course

Electrical Safety

This course will start by covering the many benefits electricity brings to society, as well as its key components voltage, current and resistance. It will explain the two main types of electricity, cover UK accident and death statistics, and describe a simple way of remembering the electrical hazards. It then goes on to provide basic instructions about how you could safely help someone you suspect has received an electric shock.

Approved by IIRSM – Duration 45 mins* – £35.00

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Control of Substances Hazardous to Health (COSHH) Training Course

Control of Substances Hazardous to Health (COSHH)

This course covers what you need to know about the Control of Substances Hazardous to Health. It’s aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people.

Approved by IIRSM & Institute of Hospitality – Duration 125 mins* – £35.00

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ADHD Awareness Training Course

ADHD Awareness

ADHD is a chronic condition that creates a range of persistent symptoms such as difficulty sustaining attention, hyperactivity and impulsive behaviour. The course covers the definitions of ADHD, the different types of ADHD and how to recognise some key signs and symptoms. It’ll also talk about how ADHD is diagnosed and treated, and offer some useful information about how to live with ADHD.

Approved by CPD – Duration 45 mins* – £35.00

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Workplace Health and Safety Training Course

Workplace Health and Safety

At the end of this course you will have an understanding of health and safety legislation and you’ll be able to list common causes of accidents. You’ll also be able to understand good practice in relation to electricity and describe the use of safe manual handling techniques as well as be able to describe good practice associated with COSHH regulations, be able to describe your action in the event of a fire and also you will know how to deal with an accident.

Approved by IIRSM & CPD – Duration 45 mins* – £35.00

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Asbestos Awareness for Architects and Designers Training Course

Asbestos Awareness for Architects and Designers

As well as informing you about the risks of working with asbestos, the course will deliver a lot more information about: Recognising asbestos, where it’s used, minimising the risks and the legislation about working with asbestos. This course is a variation on the Asbestos Awareness course that contains specific information for designers and architects.

Approved by IATP & CPD – Duration 75 mins* – £35.00

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