ADHD Awareness

Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Approved by CPD – Duration 75 mins* – £35.00

Licensed Premises Staff Training

This course is aimed at anyone that works on licensed premises and gives them an overview of key topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

Approved by CPD & Institute of Hospitality – Duration 60 mins* – £35.00

Introduction to HACCP Level 2

This course will start by covering some of the key terms you will need to understand before moving on to identifying critical control points and analysing some of the key hazards. It’ll show you how to determine control points and how to avoid cross-contamination in the food chain. It will also cover some of the control measures that can be taken along with how to address a problem if a critical limit is breached.

Approved by CPD, Gatehouse Awards, Institute of Hospitality & IIRSM – Duration 80 mins* – £35.00

Paediatric First Aid

The aim of this course is to equip you with the theoretical knowledge, skills and confidence you need to deal with paediatric first aid situations. It covers all of the key topics including: emergency planning, assessing a situation, basic Life Support, CPR, shock, fractures, bleeding and a range of other minor illness and injuries. Please be aware that having a theoretical knowledge on its own is not enough to be considered competent in paediatric first aid and practical demonstration in some areas is required to complete this training. Please contact us to arrange this.

Approved by CPD – Duration 115 mins* – £35.00

Introduction to Emotional Intelligence

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.

Approved by CPD – Duration 50 mins* – £65.00

Basic Fire Safety Awareness for Care Homes

This course explains, in brief, why fires occur and what actions you must take to help prevent them starting and the actions you must take when they do. By completing this course you will be making your workplace a safer environment. This course is a variation on the Basic Fire Awareness course that contains information that is specific to employees of care and residential homes.

Approved by CPD, Gatehouse Awards & IIRSM – Duration 60 mins* – £25.00

Supervising Mental Health at Work

This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace.

Approved by CPD – Duration 25 mins* – £35.00

Working Safely

Working safely is in the interest and concern of all staff, both employers and employees. Health and safety is one of the few areas where the law places specific duties specifically on employees so a knowledge of where this applies and how to ensure that it is adhered to is vital to protect individuals and businesses. The course covers a wide range of topics including fire safety, asbestos awareness, working at height, COSHH, PPE and electricity. It also covers schemes for improving safety performance and methods of protecting the environment.

Approved by IIRSM & CPD – Duration 150 mins* – £65.00

Personal Protective Equipment

This course will show how wearing PPE plays a crucial role in preventing and reducing fatalities, injuries and diseases at work. It includes details of a wide range of PPE options, examines the legislation and regulations and also covers the role risk assessment plays in the selection and use of PPE. The course concludes with advice on how to use, fit and wear PPE and its physical and theoretical limitations.

Approved by CPD – Duration 60 mins* – £35.00

Anti-Bribery and Corruption

This course examines bribery and the legislation, measures and procedures that can uncover, control and reduce the impact of this criminal activity. This information is broken down into the following sections; Why corruption and bribery occur, The UK Bribery Act, Anti-bribery policies, anti-bribery management systems and how to deal with bribery in the workplace.